I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.
Sally D., Maple Ridge | hAPPY FYI, I received my frame from you and it was a perfect fit. Thank you for questioning my original order and not just blindly fulfilling it as seems to be the norm these days. I’m the artist, very new to the framing part !
Thanks again,
Sharon
Jabbaar, | I have been extremely happy with the frames I have ordered. They were well made and looked exactly as I thought they would. I was notified when they were shipped and given tracking instructions.
Bonnie, | excellent service Our daughter has walls of photos on canvas done by Vancouver on Canvas so thought we\'d have one done four guest bedroom....it was all we hoped it would be more. Great quality, excellent service having it delivered to our dowas awesome. We will definitely be using you guys again.
Wendy, Coquitlam |