Very pleased
Very pleased with my order. Staff were very helpful delivered exactly what I wanted. Would highly recommend this company will definitely be ordering again.
Rebeca, |
Thank you so much for the exceptional service we received regarding our recent order. I do not often send a thank-you letter to an online service provider, but our experience with KeenART Media truly deserves recognition.
Your willingness to gel embellish our print without requiring a series of paperwork was a breath of fresh air. The final product was stunning and looks great on our wall (see attachments). This being our first venture with KeenART Media, we were eager to know the outcome before committing to a custom frame. The result looks great.
Your team's professionalism and efficiency in addressing our concerns about the missing gel embellishment were terrific. Your swift action to correct the oversight showed your commitment to customer satisfaction and quality. My family and I appreciate how KeenART Media operated with high integrity and a solid commitment to delivering exceptional service.
It is clear that KeenART Media values its customers and takes pride in its quality. We are grateful for your excellent service and support and are excited to continue our relationship with your company.
Ebi, | Nice Frames
The frame arrived early and exceeded my expectations. Very rarely have I had such a good experience from ordering online. The quality and care shows! I will be ordering more from you in the future.
Kata, | frustrated...
I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA |
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