Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Happy New Year! The canvas arrived on Monday, as Fed Ex indicated it would. It looks great! I appreciate all your rapid responses to my queries over the last few weeks.
Nasim, | It was my first time ordering from KeenART, so I was apprehensive. However, they did a great job. I sent in posters to be mounted and the process was easy and the turnaround was reasonable. The mounted posters look great! They were packaged very well to protect them also. I am very pleased.
Barry S., | G quality Great Quality, Superb attention to details! Thank You!
Glenn Hadden, Toronto |